Shipping policy

Last updated: 2 October 2026

Where we ship

We ship from Czechia to Czechia and the following EU destinations:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

For Spain, checkout is available for mainland destinations only. We do not currently ship to the Balearic Islands, Canary Islands, Ceuta or Melilla. Malta and destinations outside the EU are not available at launch.

Shipping rates

The exact shipping price is shown at checkout before payment. It is calculated from the destination and shipment weight.

Larger parcel orders may be split into multiple parcels, with the shipping price adjusted accordingly.

For large B2B orders, checkout may offer Pallet freight. Where this method is shown as free, freight is included in the order as a commercial large-order condition.

If a cart cannot be rated automatically, contact us and we will prepare an individual freight option.

Any free-shipping offer shown at checkout applies only when its destination, order value and shipping-rate conditions are met.

Standard shipping is free to Czechia from CZK 1,800 and to Slovakia from €150 for parcels up to 26.5 kg. Other destinations and larger shipments follow the shipping options shown at checkout.

Cash on delivery is available only for eligible GLS parcel shipments to Czechia and Slovakia. Select a shipping option marked “+ COD” to pay on delivery. The cash-on-delivery fee is CZK 35 for Czechia or €1.43 for Slovakia and is included in that shipping option. This fee still applies when standard shipping is free. Checkout shows the final amount in your order currency.

Dispatch and delivery estimates

Product pages show whether an item is in stock or available to order and, where applicable, an approximate dispatch date. Orders with all items in stock are usually dispatched on the same business day if released to our warehouse by approximately 11:00 Czech local time, or on the next business day if released later. This cutoff refers to warehouse release, not the time the order is placed. Orders containing items available to order are dispatched when all items are ready. Contact us before ordering if you need an available item sent separately.

The delivery estimate shown at checkout starts after dispatch and is based on the carrier's normal business-day transit time. It is an estimate rather than a guaranteed delivery date unless we expressly agree otherwise.

If no specific delivery date has been agreed with a consumer, we deliver without undue delay and no later than 30 days after the contract is concluded, unless the order clearly concerns a preorder, made-to-order item or another agreed later date.

Carrier and tracking

International orders are shipped with GLS. Once a parcel is dispatched, tracking information is sent by email when available.

GLS pickup-point or parcel-locker selection is currently offered only for eligible addresses in Czechia and Slovakia. Other destinations use address delivery.

Address accuracy and delivery problems

Please check the delivery address before submitting the order. Contact orders@filamentlab.eu as soon as possible if it needs correction. We cannot guarantee a change after fulfilment has started.

If a parcel is delayed, damaged or appears lost, contact orders@filamentlab.eu with the order number. If the package is visibly damaged at delivery, photograph the packaging and contents and report it promptly; this helps us resolve the carrier claim and does not limit your statutory rights.